Return & Refund Policy (US)

At Glutaweiss INC, we want to ensure you’re completely satisfied with your purchase. Here’s what you need to know about our return and refund policy for orders within the US:

What can be returned/refunded?

We accept returns for unused, unopened items in their original packaging within 7 days of delivery if they meet any of the following conditions:

Damaged condition: The item was physically damaged upon arrival.
Missing parts: The item is missing parts or accessories.
Incorrect item: You received the wrong item.

What can't be returned/refunded?

Items opened or used.
Items purchased during a promotion.
Items not purchased through an official Glutaweiss INC sales channel (e.g., our website or authorized retailers).
Gift boxes.

How to return an item:

Contact our Customer Service team by phone at +1 888 812 6625 or by email at Orders@Glutaweiss.com
You may be asked to share an image of the product to expedite the process.
Upon approval, you’ll receive a return authorization number and instructions.

Important to note:

You are responsible for covering return shipping costs.
All returned items must be accompanied by the original receipt and return authorization number.
Please allow up to 14 business days for your return to be processed after we receive it.
We reserve the right to inspect and verify the condition of returned items before issuing a refund or exchange.
Leaks or damages during delivery must be reported within 7 days of delivery with photos and the batch number. We will perform a quality check (72-96 hours) before proceeding with a return/exchange.
Damages due to neglect, improper use, or wrong application are not covered.
Exchanges are only available once per item. We cannot offer cash refunds.

We're here to help!

If you have any questions about our return and refund policy, please don’t hesitate to contact our dedicated concierge team. They’ll be happy to assist you.